Frequently Asked Questions

Go to “My listings” from your profile and tap the delete icon.

Go to “My listings” from your profile. On each approved listing, tap the price edit icon. Enter the new price and tap “Save”. A minimum of 7 days is required between two changes. If you lower the price, interested buyers (favorites) get an automatic notification and your listing moves back to the top of the results.

Two options: “Feature it” from 5 credits (the “Boost your listing” banner on the home screen) to promote it with a badge and automatic bump-ups, or get a free 7-day feature through referrals (every 3 active referrals, see “Invite my friends”).

Post what you’re looking for (with a budget) in the “Requests” tab: sellers who have the item contact you directly, without you having to browse every listing.

From the “Requests” tab, tap “Post”. Fill in the category, a title, a description, the city and a budget, then submit your request.

A request can receive up to 10 offers. Once that limit is reached, you can unlock 10 more offers up to 2 more times (“Receive new offers”), for a total of 30 contacts.

Open your request and tap “Found it, close my request”. It stays visible with a “Found” badge but can no longer receive new contacts.

Enable “Push notifications for buyer requests” from your profile > Edit profile. You’ll get a notification as soon as a request is posted in your country, even with your phone locked or the app closed.

A credit is PostiGo’s internal currency, used to pay for PRO subscriptions, featuring listings, quota resets and sponsored cards.

From your profile, tap “My credits” then “Buy”. Choose a pack (from 2 to 360 credits) and pay directly via the App Store (iOS) or Google Play (Android). Your credits are added to your balance immediately after payment confirmation.

For each paid service (PRO subscription, featuring, quota reset, sponsored card), the cost in credits is shown automatically. If your balance is sufficient, tap “Activate” for immediate activation.

From your profile, when the “Listings” or “Requests” card is full, a “Reset” badge appears on it. Tap it to immediately reset your monthly quota by spending 1 credit, without waiting for next month.

From your profile, tap “My credits”: you’ll find your current balance and the full history of your purchases and spending.

No, credits don’t have an expiration date. However, once purchased, they’re neither refundable nor transferable to another account.

Google Play purchases require a card registered on your account. If you don’t have one, a virtual card topped up via Mobile Money works too: Solimi in Togo, Wave in Senegal and Côte d’Ivoire, the Max it app (Orange Money) in Guinea-Conakry, Mali and Burkina Faso, MTN MoMo in Cameroon and Benin, the Airtel Money Global Pay card (My Airtel app) in Niger, Gabon, Congo, DRC and Nigeria, or MOMOVISA (Moov Money) in Gabon. In Nigeria, Google Play also accepts local Naira cards directly, and wallets like OPay or PalmPay offer virtual cards. These services are independent of PostiGo.

A free account allows 5 posts per month with 3 photos per listing. PRO plans give access to more posts (10 to 90 per month depending on the plan), more photos (6 to 9), more frequent automatic bump-ups (every 24h to 7 days depending on the plan), and statistics. The PRO Gold plan also adds a profile cover photo, advanced statistics, priority support, and Facebook advertising.

From your profile, tap “Become a PRO seller”. Choose a plan (Eco, Classic or Gold) and a period (monthly or 6 months): the cost in credits is shown automatically. If your balance is sufficient, tap “Activate” for immediate activation. Otherwise, tap “Buy credits” to top up your balance via the App Store or Google Play, credited instantly.

Share your referral code (your PostiGo account number) with your friends. As soon as a friend subscribes to PRO, you receive a real cash commission (GH₵), paid by RIA, Western Union or MoneyGram after review by our team.

Your referral code is your PostiGo account number. Find it in your profile or in the “Invite my friends” section.

Commissions depend on the plan your friend subscribes to: PRO Gold 6 months → GH₵360 · PRO Classic 6 months → GH₵180 · PRO Eco 6 months → GH₵80 · PRO Gold 1 month → GH₵72 · PRO Classic 1 month → GH₵36.

Every 3 active referrals (who have posted their first approved listing or request), you automatically unlock 5 free credits (the equivalent of a 7-day feature). Claim them from “Invite my friends” as soon as they’re available, then use them whenever you want to feature the listing or request of your choice. Accounts created on your own phone don’t count as referrals.

Every 9 cumulative active referrals (who have posted their first approved listing or request), you automatically unlock 16 free credits (the equivalent of 1 month of PRO Eco). Claim them from “Invite my friends” as soon as they’re available, then use them whenever you want to activate your PRO Eco subscription. Accounts created on your own phone don’t count as referrals.

In the “Invite my friends” section, as soon as your balance reaches GH₵300, the withdrawal button becomes active. Tap it to automatically send your request via WhatsApp. The transfer is made via RIA, Western Union or MoneyGram within 24–48h. Maximum GH₵600 per request, one request every 7 days.

An alert automatically notifies you as soon as a new listing matches your search (keywords, category, city, max price), without you having to come back and check yourself. To go faster, you can also post a request in the “Requests” tab: instead of waiting for a listing to match, sellers contact you directly.

From the “Explore” tab, run a search with your filters. If no results match, tap “🔔 Alert me”: you’ll be notified as soon as a matching listing is posted. Maximum 10 active alerts.

Go to your profile, then “My alerts”, to view the list of your active alerts and delete them.

Profile verification is open to all users (free or PRO account). Go to your profile, then tap “Request verification”. Choose the ID document type (National ID, Passport, or Driver’s License), take a photo of the front (required) and back (optional), then submit your request. An administrator reviews your file and you’ll receive a response. If approved, the ✓ “Verified profile” badge appears next to your name on all your listings.

Go to your profile, scroll down to the “Danger zone” and tap “Delete my account”, then confirm. This action is permanent and deletes your account along with your listings.

It’s your poster (a single image), shown with the “Sponsored” label in the home feed of the app and on the postigoapp.com site of your country, until it reaches the number of views in your pack (the price and the number of views depend on the country). It moves back to the top of the feed about every 12 hours. Tapping the card opens your website, your WhatsApp or your Facebook or Instagram page, whichever you choose. You can also choose “No link”: your poster is then shown on its own, and tapping it does nothing.

From your profile, tap “Sponsored cards”, then “New sponsored card”. Choose your image (portrait 3:4, 900 × 1200 px recommended, 600 × 800 px minimum) and where the tap leads. The price in credits and the number of views in the pack are shown before you submit; the credits are deducted on submission. Once approved, the image and the link can no longer be changed. Sponsored cards are only available in the countries where the service is open.

Our team reviews every card before it is shown. Once approved, it goes live as soon as a slot opens up in your country: the number of cards shown at the same time is limited, and the next ones wait their turn in the order they were submitted. Your position in the queue is shown in “My sponsored cards”. The card then stays live until it reaches the number of views in its pack, and a notification keeps you informed at each step.

Yes. If your card is declined, or if you cancel it before it goes live (“Cancel” button in “My sponsored cards”), all your credits are returned. If it is declined, the reason is shown, and “Fix and resubmit” reopens your card with the image and link already filled in: fix the issue mentioned, then submit it again. Once the card is live, no refund is possible, including if it is removed for breaking the rules.

In “My sponsored cards”, each card shows its progress toward the goal (“X / N views”), as well as its views and taps, separately for the app and the website, its average views per day and its click rate. Once the views goal is reached, a notification sends you this summary, and the “Renew” button lets you submit the same card again, after a new review.